for daily operations, obtaining, loading and unloading devices. Mentor and coach junior staff and develop talent; build great teams, Minimum 2 years experience working with Microsoft server, Internet Information Services, and other applications, Minimum 6 years experience with Windows Server administration, Strong hands-on knowledge of data centers, networking, VMWare, Citrix, Windows, and storage, VoIP, Working knowledge of cloud technologies e.g. Research salary, company info, career paths, and top skills for IT Operations Analyst . Escalation of issues to management as appropriate. Informed users about issue resolution progress. Key architect in the development of disaster recovery plans for IT, order processing and distribution, and data integrity; maintained high availability of hardware and order entry software systems. Troubleshoot and answer technical support questions via telephone, email and other channels. tracking, troubleshooting and monitoring trending issues pertaining to the new product. operations analyst resume I have read and understood all your project details and I feel my self the best candidate to complete this project with 100% accuracy. Knowledge in working with Cisco IOS routers and Cisco switches. Work with team members to develop service objectives and monitor progress against objective, Responsible for technical support and standardization of the security systems across the ASCO locations, Project management of IT Infrastructure projects as assigned. Philadelphia, PA. July 2015 - September 2018. Triage customer issues quickly and work with other teams to resolve those issues, Demonstrate excellent interpersonal and customer-relations skills, Work directly with the customer (internal and external), conduct problem identification and troubleshoot activities, as necessary, to isolate the root cause of a problem, Resolve or escalate problems upwards, following guidelines. Communicate with change submitters and their management to resolve process conflicts. Responsible for providing troubleshooting or tier 1 resolution services. Support and meet auditability requirements for the assessment of risk, existence of quality documentation and performance of post-implementation review/lessons learned. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results. Tracked and recorded project progress, maintained issues, error logs, and arranged meeting agendas. Michelle Brown PROFESSIONAL Time Warner Cable, New York, NY 2005 - Present EXPERIENCE Operations Analyst Utilized strategic planning timelines and resource allocation data to determine optimal IT implementation of business objectives - meeting 99.8% of requests on time Assessed business requirements for projects averaging $600,000 in Eligible IT Operations Manager Resume highlight job duties such as managing the team of IT personnel, purchasing IT equipment, overseeing installations, coordinating with IT facilities, administering and monitoring daily computer operating systems, preparing reports, assisting technical staff, administering all spheres of OC physical planning, standardizing all artifacts, determining availability of IT network application processes and ensuring compliance for all disaster recovery plans. What single quality attracted you to Boyd Gaming? Summary : Results-driven, dedicated, and highly accomplished leader, innovator and consultant with 13+ years of experience and success. Researched new trends and technologies, leading to testing and justification for deployment. as required, Audit and related accountabilities ensure audit controls are being adhered to, keep documentation up to date, participate and report on audit findings, progress, etc, Performing per on-call schedules relating to SAN, Making recommendations for Continual Service Improvement (CSI), Motivate and train others in order to maintain a healthy team environment, Be dependable, innovative, accountable, passionate, transparent and collaborative, Able to prepare and present complex/advanced diagrams and presentations to senior mangement levels with capability to jumping deeper technology explanations as and when needed, Past experience in assessing Operational readiness of new applications/platforms being introduced into production, Strong collaboration skills and experience in order to deal with other groups within and outside of ITS, Past subject matter expert in tooling and infrastructure performance management, Deeper skills in networking, servers and SAN systems will be an added plus, Demonstrated experience dealing with customers with great feedback/references, Strong management skills, self-motivated, highly organized and able to multi-task in a fast paced, dynamic environment, Experience with Vendor Management, running operational meetings and ability to create and interpret KPI's and other operational metrics, Minimum 10+ years of solid hands on network technical experience in a combination of the areas of tooling (network, server, SAN) and Performance management, At least 5 years of solid experience in a combination of Managerial and Supervisory roles managing a team of at least 5-10 people, Entrepreneurial mindset; a self-starter and motivator, Demonstrate a strong customer service mentality at all times, Ability to quickly fix technical problems face to face or remotely (via phone or email), Ability to learn new technologies quickly and be able to document and teach others, Adapt quickly to meet changing needs of the team, and work well under pressure when necessary, Background in computer science or hardware engineering, 3+ years of relevant experience as an IT Deskside support person or similar role, Passion and curiosity for learning new technologies and understanding how things work, Extremely detail oriented with strong organizational skills, Self-starter with an ability to creatively solve problems with multiple variables, Position will require travel within the US and internationally, potentially at short notice. Participate in the definition of external / customer related SLA / KPIs and support their implementation. This could include Service Desk data (call and ticket volumes); IT systems monitoring data (alerts and system outages); and Business data (sales and orders), Design and develop both recurring and ad-hoc reports to deliver information with an emphasis on creating user interfaces that make it easy to run reports without knowledge of the underlying data structures, Coordinate research, analysis, development, testing and implementation of processes and technology solutions, Work with IT teams in the development of business requirements, process documents, training materials, strategy, systems and processes, Excellent analytical/documentation skills, Ability to work in an fast paced environment, Ability to work both in teams and individually, Associates Degree in Business or Technology related field. Collaboratively get work done by working with high performing teams across multiple regions Ensure that data reconciliation activities are performed regularly; work with product management and development to define product enhancements that better serve our customers. Regularly communicate status to customers. This includes calling the customer to gather information about reported issues, contacting the customer to answer questions, and by escalating to specialized Data Center teams as needed, Communicating regular updates to customers discussing the status of site-specific service interruptions and outages, Fully documenting reported issues in the Remedy trouble ticket system, including customer contact information, symptom descriptions, troubleshooting steps taken, dates and times of each development in the case, plans for additional steps to be taken, and issue resolution. (Maintenance, commissioning, troubleshooting, decommissioning), Participate as lead technical resource in Americas wide and global projects, College/University Graduate in Computer Studies, Minimum 5 years of experience building, deploying and administering VMware vSphere vCenter and ESX/ESXi environments, Working experience and knowledge of vCenter Server Appliance (VCSA) and vPostgres database, Working experience and knowledge of NSX technologies. Ensured that personal computers and networks functioned properly and were available for intended users. devices, applications, provisioning and billing. Conducted JAD sessions with business users and IT team to identify system requirements Ensure timely approval of data loads and timely escalation of data issues. Preserving assets by implementing disaster recovery and back-up procedures along with information security and control structures using cloud based solutions. Catered to clients needs by being flexible with schedules. Summary : Experienced and certified IT professional seeking a position with opportunities to design, deploy and manage best-in-class IT solutions that add business value and support organizational goals. Complied with the company's and user's requirements regarding all IT systems information. Confident speaker with ability to present, interact, and connect with executives, engineers and technical contacts. Provided recommendations for resolving defects. Summary : Experienced Information Technology management professional with 7-year background in Systems Analysis, Team Leadership, Program Testing, and Problem Resolution, as well as Personnel Administration and Professional Development. including expansion and relocation, utilizing remote hands and internal resources, Responsible for delivering activities assigned to his/her team on time, with quality and agreed resources, Supervise and review operations center employees, Demonstrated Managerial experience (as per above) as well as demonstrated leadership in development of subordinate staff, Experience managing a 7x24 monitoring operation, Experience with unions and collective agreements is essential, Should have strong knowledge in Batch scheduling & management in at least 2 or more scheduling tools both in mainframe and open systems, Strong written and oral communication skills; Good presentation skill, Should have knowledge on mainframe or open systems or SAP, 6-9 years experience in industry-standard monitoring / scheduling tools. 8+ years conducting formal review and quality assurance of IT infrastructure and operations including extensive technical analysis and evaluation reporting expertise 4+ years of Service Level Agreements (SLA's) or Performance Requirements Summary (PRS) monitoring, evaluation and reporting for IT Infrastructure services outsourcing contracts ), Understanding of WebSphere Application and Commerce server, Understanding of DRP, Security and Enterprise storage administration, Understanding of application systems and development, Understanding of the University's goals and objectives, Build and Mentor talent, including vendor, to grow the organization's ability, Bachelors degree in Information Systems or related field, Ten to fourteen relevant years of working experience including people management, preferably 1-2 years at ESI or in the PBM industry, PC skills including proficiency in Microsoft office, Must have proven leadership skills, team-orientation, and a proactive and optimistic management style with the ability to lead high-talent teams in local and remote locations; ability to motivate employees, handle difficult employee relations issues and create a culture that supports high employee morale, Thorough knowledge of IT concepts, procedures and practices, advanced problem solving skills and the ability to work collaboratively with other departments to resolve complex issues with innovative solutions, Demonstrated ability to prioritize work load and meet project deadlines; Demonstrated ability to manage toward budget and work plan goals and experience with strategic work planning and budgeting, Strong customer service focus; excellent communication skills, including presentations and negotiations, Willingness to work a flexible schedule to accommodate project deadlines and travel occasionally, Possession of a Master's degree from an accredited college/university according to the Council for Higher Education Accreditation (CHEA) in biomedical science/math/computer related field. operating system, security, network, voice, end user and server related applications), Understanding and working knowledge of business IT applications (e.g. However, this ranges from as low as $70,041 a year to as high as $158,675 a year. To facilitate the communication and actions, Increase the users satisfaction by helping to solve day-to day issues and reviewing RCA to guarantee the same problem will not repeat, Be the primarily contact to the local NA CIOs. Consults with business managers on matters pertaining to the streamlining of systems through improved efficiencies and technology, Responsible for the timely installation of PCs and software. Control operational budget and expenditures, Minimum of 3 years of experience utilizing Patch Management software to apply security updates/patches for Microsoft and 3rd party products such as Adobe, Java and Apache, Ivanti/LANDESK experience preferred, Work experience with Vulnerability Assessment tools: Nessus, Qualys, Foundstone, Nexpose, Metasploit, Work experience deploying certificates manually on various platforms (Apache, Java, IIS) or through automated methods such as Digicert, MSCA or Venafi, Work experience with identifying security threats, and following procedures to remediate identified threats, Work experience with Network Assessment tools: NMAP, Nipper, Wireshark, TCPdump, Linux and Windows Administration Skills (Intermediate), Database Administration (1 year, SQL, Oracle), Infrastructure Architecture and Design Knowledge (2 years), Networking Protocol Skills (Intermediate), Cisco/Juniper network device experience preferred, Router and Switch configuration experience, Coping Skills for Stress and Pressure Situations (Intermediate), Industry experience with financial institutions preferred, Undergraduate degree (MIS or Computer Science), Minimum of 3 years professional experience in Information Technology areas (during last 5 years), SAP / UNIX / Oracle experience.
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