There should be settings where we can choose how long we want the video to record. Comparatively, SimpliSafe is the most affordable, and Vivint is the most versatile. I was a software programmer for many years, its a simple fix, if the battery sensor reads > 99% it can set the device to prevent sleep mode, most laptops have a similar flag when the lid is closed and the battery is above a set threshold. Camera is at least 10 seconds or more before picking up anyone. Ive followed this issue for a while and realized that my investment in SimpliSafe cameras was SimpliAWasteOfMoney - for fast camera response, Nest and Kasa are the way to go and theyre less expensive. Tech support won't help either. Catching the back of someones head as they walk away is not very helpful. I just hope SS will push out updates to improve the functionality of the camera so it is best poised to do what I bought it for: capturing video footage. Over $1K in useless cameras and solar panels wasted. Fingers crossed this is an issue that can be fixed with an update. I'm sending it back to get a refund. @Davey D. thank you for the reply, but very disappointing and let me be the first to say "hindsight is 20/20". I've complained to the cows come home, and there is nothing other than hot air. With this delay, what's the point of having a microphone if they person isn't there to hear me speak? My message on Thanks for your patience jumped below, Just installed the outdoor camera a couple days ago and noticed it was slow to wake up. Come on, every camera I've ever owned could stream at least 10 views simultaneously! Im a fully disabled veteran that is dependent on, the external cameras to be situational aware of the surroundings outside my residence. Not what I expected.. @sharonkissling510 absolutely nothing! Camera is no good if it can't capture the whole event. The battery can be removed and charged. Your system . And you are completely right, the rest of the system I too am 1000% satisfied. Or typically you would be able to create a dedicated 2.4GHz-only guest network in your WiFi router's settings, so it doesn't affect your existing main WiFi network and all the devices already connected to it. It wasn't recorded. I really think that if the camera is on a power source, it should be always awake as it has power and does not need to conserve power. Useless at night which is when I needed the most. Customize your home security with 24/7. unfortunately we are not able to provide specifics on roadmaps or launches. We encourage you to work with our Support team if you haven't already, to set up your camera for better reception. I've got a 2nd battery ready to go. Mine are going back in the box this weekend. Perhaps those with one camera are less impacted, but from someone who purchased 10 cams, solar power accessories, monitoring, and installed outlets, I'm about ready to cut my losses and move on. I truly do hope "some day" SS will get it to "wake up" in a more timely fashion to record a subsequent intruder..sigh, Product is so slow am not capturing people walk up the drive or access the house. 2. @Davey D, thanks for the update, however, can you answer my question on the alternative power source check? It's been 6 months since I originally posted on my experience and "nothing" has changed at all for me. I just installed mine last week and since the camera takes 20-30 seconds to wakeup, door-knockers just leave. . Further tips and tricks for troubleshooting the camera's connection to WiFi can be found here. Further tips and tricks for troubleshooting the camera's connection to WiFi, But the other piece that is important is that the Outdoor Camera needs to connect to the. Please add this to your list, SimpliSafe. still slow but better. I've worked previously on intrusion detection systems for the DoD, their systems will perform a mass record intended to catch multiple points of entry or to ensure continuity as the purp travels from area to area, the difference is that those systems are hard-wired with dedicated switch ports and are connected logically via seperate VLANS. The priority (at launch) was on maximizing battery performance. There are a lot of complaints, and the response from customer service reps is that it is a "top priority", but that remains to be seen. My Router, Indoor camera, outdoor camera and base station are within a 10 foot circle, 5 foot radius from the outdoor camera. Is there a way to escalate it? As a new SimpliSafe user, came here looking for fixes to LATE recordings of video from the outdoor cameras. Both of my cameras wont record until the person is long gone, and they're hooked up to a power source. SimpliSafe outside cameras are worthless. Just a black screen with the spinny dot telling me "waking up.". So SS, what happens if Im robbed and law enforcement doesnt respond because of a sleeping camera, seems like paying a bit more for some additional programmers would be cheaper than possibly paying lawyers. Vivint only has a 3-day money-back guarantee, but your contract is prorated if you cancel early. Additionally, the SimpliSafe outdoor camera can withstand extreme temperatures from -4F to 122F and is IP65-rated, offering dust and water resistance. Discussions around our indoor camera, also known as the SimpliCam, happen here. While backing out, there was a collision with another vehicle. That uses the local RF signal, rather than WiFi - the same connection that the sensors use to signal to the Base Station. I spent a lot including the solar option and its worthless. SS needs to address this or system is going back. Amazon Music Stream millions of songs: Amazon Advertising Find, attract, and Sad this didn't come up in your NPIP process earlier. VERY SLOW to start to record and even worse is getting them to WAKE and stream the live video. Hurry up the new programming. I have 4 cameras that I installed and on each of these, the recording itself is so delayed. Not to defend Simplisafe, but to refer to history, the Simplicams and doorbell pro cameras were a lost slower when first released too. I just installed mine last week and since the camera takes 20-30 seconds to wakeup, door-knockers just leave. Bee . It was an improvement for my situation but they should still respond faster than they do. No security with camera. Took too long to get cameras so cant return to Best Buy. Thanks Keep working on them - they are at least usable, albeit small quirks. Clicking advanced security. Unable to view multiple cameras at the same time. The cameras all seem to work independently. .css-e0a60h{color:#0F2544 !important;background-color:!important;}.css-e0a60h:hover{color:#40a3f5 !important;background-color:!important;}.css-e0a60h:focus{color:#40a3f5 !important;background-color:!important;}.css-1kd84jh{line-height:105px !important;}Product Support. Bubble Column. Mounted to monitor sidewalk to front door installed looking front door to sidewalk. If I try to simply look at the liven view it takes forever to wake up, connect, and then stream live view. Head into System Settings, scroll down, and then select the "Siren Duration" option. BATTERY CHARGE AND INSTALLATION But the other piece that is important is that the Outdoor Camera needs to connect to the Base Station in order to activate. Get your camera up and running again in minutes with a backup battery. When I first bought them I'd rate them a 2-star. It's just that your case is proof that our engineering team still has a lot of work to do. Email was sent out it will be another 5-6 months for smoke detectors. I have subscription with gen 3 and 2 indoor cameras. .css-e0a60h{color:#0F2544 !important;background-color:!important;}.css-e0a60h:hover{color:#40a3f5 !important;background-color:!important;}.css-e0a60h:focus{color:#40a3f5 !important;background-color:!important;}.css-1kd84jh{line-height:105px !important;}Product Support. With users that have mesh wireless systems the lag is even greater, I routinely wait up to 30 seconds before a camera becomes viewable. Has anything been done about the slow wake up time for these out door cameras? The Wake-up is an issue as it takes time. I haven't noticed any improvement in startup time for my two outdoor cameras since the latest firmware upgrade. For a front door area, these cameras would be useless to capture fast deliveries and such. For this fairly-expensive camera, how did this not get tested in QA before sold? @gailw apologies for the trouble you've had. Especially for cameras that are plugged into power full time like mine are. And further improvements are on the way. Every time I get the notification and open the app to see the video, it only records the tail end of the motion. The SimpliSafe wireless outdoor camera is a much-anticipated addition to the SimpliSafe home security family. Just my opinion, but I think the option to disable the 'deep sleep' should exist in the menu so the end-user can decide whether extended battery life is more important than capturing all of an event (especially so when the unit is connected to an external power source). How much more time will it take SS to get this problem corrected? Cameras are the pits!! Why doesnt SS, throw more resources into solving this easily solvable problem. @vistaronn given the history of the Simplicams and Doorbell Pro, I do believe (okay, and hope) that additional features and better preofrmance are coming to the outdoor camera. NO, you're lucky to see what you do. My outdoor camera detects motion but it is so slow waking up (for battery conservation) that I only see the person walking away with their back to me. Obviously a poorly designed, half-baked product that isn't going to work for most people, which is terribly disappointing because I really do think they typically make great products. are they accepting refunds due to this issue? Vivint offers a range of high-tech devices that rivals SimpliSafe's offerings. Although there appears to only be one problem, there is actually two. I would return them if you're still able to get a refund. And I'll hard-wire for power if needed. These seem to be just as intermittent as the recordings. @Bigmike that's a good idea. Additionally, users can create custom activity zones to monitor the areas they want to. Mine are going back in the box this weekend. Cant justify paying for monitoring which I need. We all need refunds on our cameras. @davey_dis there any update from engineering? When an alarm is triggered the system turns on ALL the cameras, this floods the network especially at higher resolutions. Meet the system. I have subscription with gen 3 and 2 indoor cameras. The Wake-up is an issue as it takes time. Sorry folks, but dont expect anything from SimpliSafe on this problem. When I do receive an alert nothing is recorded. 9 months later and same issues. I am 1000% satisfied with the rest of the system, its just the cams. And yes it is 2.4ghz with good signal. However, better response time is one of the top priorities for Outdoor Camera development. This would not impact sleep for battery only cams as they rarely maintain 99%, they would still go to sleep as normal to retain the charge. The wake up time, that has been well documented, I'll leave that alone, dont want to get repetitive. Agreed! For the price, I have not been impressed so far and I doubt firmware upgrades for the existing hardware will be able to solve all of the issues. Another lack of forethought by SimpliSafe! And I'll hard-wire for power if needed. If you only have one camera, not a problem; I have eight, and even when the cameras wake up on time the system only records eight black or partial recordings from each camera. You can talk thru it and watch live. With the Old/Gen1 system I just placed their indoor cameras on my covered porches - and they worked great (as I had power). My outdoor camera detects motion but it is so slow waking up (for battery conservation) that I only see the person walking away with their back to me. Thanks for your patience. Totally agree with you here: I really think that if the camera is on a power source, it should be always awake as it has power and does not need to conserve power. So Very unhappy. If I have a camera and it's plugged into AC, I want to be able to pull it up in a browser or app and watch real time video, 24/7, for as long as I want to. Keep it charged. Back to Shop Simplisafe Account Login I purchased the power cord thinking it would help with the "waking" of the camera. Every aspect of the system has been great except these darn outdoor cameras. Why does it take SO LONG for the New Outdoor Cam to wake up? Well, unfortunately, I too have the NO WAKE UP problem SS. Tutorials/Redstone music/ Doorbell . Useless at night which is when I needed the most. Here's how it compares to the Ring Video Doorbell Pro: SimpliSafe Compatibility SimpliSafe's works with: Amazon Alexa Google Assistant It's an incredible camera for an award-winning security system at a fair and honest price, as always. We sincerely thank you for your patience as that work continues. support person had me switch to a slower dpi saying that was the problem - NOT! I have it set to all zones, and high sensitivity. The SimpliSafe Extra Keypad is the perfect addition for your home security system. For just $169.99, we get an IP65-rated device that delivers excellent video quality rain or shine, day or night. All but one of the motioned triggered recordings missed her walking by. It's especially useful if your camera watches over high traffic areas, like a busy street. I suspect overtime and firmware updates the Outdoor camera will too. Therefore, the power cord is never needed! SimpliSafe Wireless Outdoor Camera. Minecraft Note Block Studio - A music editor for Minecraft. outdoor cord (great quality but too expensive) and still have the same problem. I have the exact same issue. Additionally, the cameras are not secure!!! SimpliSafe . The Tech (??) Keep your camera charged around-the-clock with the 25 ft power cable. Question. Simplisafe will not get any positive recommendations from me. While this doorbell is SimpliSafe user's only option, it's not a bad one. Mike, try putting your 2.4gHZ routers on 5gHZ and save the 2.4 for the cameras. (If it already does this, I can't tell for being on battery vs being on a power source the camera works and reacts the same.Poorly. If I buy the cable to keep the camera powered up all of the time will my sensitivity increase (camera doesn't need to wake up for recording)? facebook marketplace nh cars. The problem can be fixed with a software workaround. Let's have a look at the commands at the various voice commands for using SimpliSafe with Alexa and Google Home: Via Alexa in Away Mode "Alexa, tell SimpliSafe to turn on." "Alexa, ask SimpliSafe to arm my system in Away mode ." "Alexa, tell SimpliSafe I'm going out." "Alexa, tell >SimpliSafe I'm leaving." Roadmaps or launches $ 169, the external cameras to be pushed out is still to. Battery was out, the last one appears to not want to get soon! A new gen 3 and 2 indoor cameras motion sensored so it will turn on Live video music editor for minecraft only option, and then select the & quot option. 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