This is the reference document for the REST API and resources provided by JIRA Service Desk. Version IDs, however, are unique and cannot be changed. Server Performance & Configuration Bundle, Application Performance Optimization Pack, Web Application Monitoring & Performance Pack, IT Service You can migrate everything together or break it up into different stages. You can choose: all or none of your Advanced Roadmaps plans, users and groups only (without any project data). Robust solutions offering rich visualization, synthetic and real user monitoring (RUM), and extensive log management, alerting, and analytics to expedite troubleshooting and reporting. The prod site should be hosted in a different organization. If a board has a filter that mentions a project or field that is not yet migrated, the board may not return the same results after it is migrated. software which finds issues created in Jira Software projects service_desk which finds issues created in Jira Service Management projects. For more information about some of the common errors, refer to the troubleshooting guide. Free 30-day trial for all apps. What is a request? Just give me the id. Select Continue. See all smart values related to Assets in Jira Service Management Cloud. (USD) $0.10/month per device. You can view the project on your Cloud site as soon as all the project data is migrated even if your attachments haven't finished: Select the project name on your migration details page. Install it, migrate your core data and youre ready to go. Supercharge your Service Desk with Jira Service Management and Halp . In 2020, we introduced Jira Service Management to further empower development, IT operations, and business teams to deliver exceptional service experiences. Sync Jira tickets with chat conversations in Slack or Microsoft Teams to automate support, operations, and IT workflows. Wildcards.css-hakgx8{display:inline-block;-webkit-flex-shrink:0;-ms-flex-negative:0;flex-shrink:0;line-height:1;width:16px;height:16px;}.css-hakgx8 > svg{overflow:hidden;pointer-events:none;max-width:100%;max-height:100%;color:var(--icon-primary-color);fill:var(--icon-secondary-color);vertical-align:bottom;}.css-hakgx8 > svg stop{stop-color:currentColor;}@media screen and (forced-colors:active){.css-hakgx8 > svg{-webkit-filter:grayscale(1);filter:grayscale(1);--icon-primary-color:CanvasText;--icon-secondary-color:Canvas;}}.css-hakgx8 > svg{width:16px;height:16px;} can be used in the searchTerm parameter. Note, it is safer to search by security levelID than by security level name. You can create as many migrations as you need. See the Pagination section for more details. The table below describes the possible statuses for migrations. The ID or key of the customer request whose comments will be retrieved. This takes you back to the Migration Assistant home screen where you can choose to prepare your apps as the next step. With a self-service portal for IT, software, and business teams, Jira Service Management offers a convenient way to intake infrastructure change requests. Data center. Filters customer requests where the request is closed, open, or either of the two where: Filters results to customer requests based on their approval status: Note: Valid only when used with requestOwnership=APPROVER. customerRequest (CustomerRequest): The current , such as entity properties, comments, or custom fields. Monitoring and optimizing multiple DBMS platforms has never been simpler, Monitor, diagnose, and optimize SQL Server and Azure SQL, Database performance monitoring and optimization for traditional, open-source, and cloud-native databases, Easy-access, self-managed database documentation and data lineage analysis, Save time managing tedious data warehousing ELT/ETL tasks, Have complete monitoring and tuning control over your Microsoft SQL Server environment. What are team-managed and company-managed projects? A unified platform offering with discrete capabilities so you can scale seamlessly as your needs grow. With the Jira Service Management mobile app, submit, approve, and resolve issues quickly, from wherever you are. This method returns a list of all the statuses a customer Request has achieved. Results depend on your permission level. This method performs a customer transition for a given request and transition. Default: true. Note that the comparison operators (e.g. The checklist will help you prepare yourself and your data for migration, and ensure you avoid common sources of migration failure. Your users will have access to their projects and will be added to your Jira Cloud license. The customer portal captures user-reported incidents in a complete and consistent manner, with all of the necessary information the support team needs to evaluate the incident. Two-way sync with threads, fields and statuses . Among its many sophisticated features are conversational ticketing, automation, self-service, incident management, and native knowledge base integrations. For example, on one JIRA instance, "Story Points" might have the id "10000" while on another instance the id might be "10101". In an IT service project, it represents an incident, change, problem, or service request. In a clause, a field is followed by anoperator, which in turn is followed by one or more values (orfunctions). Learn more. Industry analysts, consultants, and customers agree that Jira Service Management is exceptional ITSM software. Empower your IT operations teams with richer contextual information around changes from software development tools so they can make better decisions and minimize risk. ~ , != , !~ , > , >= , < , <= IS , IS NOT , IN , NOT IN , WAS, WAS IN, WAS NOT, WAS NOT IN , CHANGED, Find requests that require or required approval by John Smith:approvals = approver(jsmith), Find requests that require approval by John Smith:approvals = pendingBy(jsmith), Find requests that require or have required approval by the current user:approvals = myPending(), Find all requests that require approval:approvals = pending(). Integrates with SolarWinds Service Desk, On-Premises Remote Support Software with FIPS 140-2 encryption standards. Everything you need to know about moving your data from one cloud site to another. Integrates with Dameware Remote Support and the Orion Platform. During this process, the Marketplace Partner will actually be performing the app data migration, not Atlassian. The ID or key of the customer request that contains the comment. To check that your projects have migrated successfully: Review projects and issues, or ask your users to review their own projects. If you choose to migrate Stage 1 apps and the app data migration fails, you will need to contact the respective Marketplace Partner (app vendor) for support. Create and configure Jira automation rules, Branch automation rules to perform actions on related issues, Issue data (Automation format) payload for Send Web Request, Issue data (Jira format) payload for Send Web Request action, Limitations in team-managed projects for automation rules, Permissions required for Jira Cloud automation rules, Test a Jira automation rule using the Manual trigger, Transfer Jira automation rules from one user to another, Differences between Automation in Jira Server and Jira Cloud, Use Jira automation rules to modify issues, Convert wiki markup to HTML or plain text in Jira automation, Move an issue to another project using automation, Automation for Jira documentation for Jira Server. Examples of using math expression smart values. Depending on the number of Jira Work Management users you've in your Server instance, you may need to upgrade to the Jira Work Management Standard plan. A field in JQL is a word that represents a Jira field (or a custom field that has already been defined in your Jira applications). You can search by filter name or filter ID (i.e. Your users will be given Atlassian accounts, but they wont have access to projects and they wont be added to your Jira Cloud license.When you have made your selection, select Apply changes.This takes you back to the Choose your migration options screen. If you have no apps to migrate, you can skip to step 3. ; requestType returns additional details for each request type. This method returns the details for an SLA on a customer request. ; participant returns the participant details, if any, for each customer request. Returns the visible attachments from the customer request. Please contact a Service Desk sales representative by contacting us at. ; sla returns the SLA information on each customer request. GET /rest/servicedeskapi/request/{issueIdOrKey}/transition. WAS , WAS IN , WAS NOT , WAS NOT IN , CHANGED , IS , IS NOT. Features of JIRA: #1) Project Management: Agile is the core application of Jira. Examples of how you can use smart values to manipulate and format dates in your Jira automation rules. The Edit Application dialog for the Service Desk Framework appears. Service Desk offers discounts for large orders, academic institutions, government and other non-profit organizations. Jira Service Management provides a standard permission scheme (Jira Service Desk Permission scheme for project) that automatically gives your service project users the correct permissions for the project role they are in.For example, adding agents to your service project will add users to the Service Desk Team This takes you to the Agree to app migration screen. Install the Jira Cloud Migration Assistant app (for Jira 7.6 or newer) If you're on Jira version 8.14 or higher, the migration assistant is automatically installed in your Server instance. This is because the Jira Cloud Migration Assistant must use the project data to determine which users to add to the migration. See the Pagination section for more details. Again, the issue created is returned in the response. You can search by issue level securityname or issue level securityID (i.e. Find issues where the description contains the words "Please see screenshot": Find all issues due before 31st December 2010: Find all issues due on or before 31st December 2010: Find issues where the environment contains the words "Third floor": Find issues that belong to epic "Jupiter", where "Jupiter has the issue key ANERDS-31: It is safer to search by filter ID than by filter name. SolarWinds Hybrid Cloud Observability. Since custom field names are not unique within a JIRA instance, custom fields are referred to by the field ID, in the REST API. Get to know everything you need to know about working in Jira Work Management. The ID or key of the customer request to have participants removed. If you have issues with any app for non-completion or failure to migrate, you should contact the Marketplace Partner (the app vendor) directly for support. Note: it is not possible to compare twofields in JQL. Note that an issue's creator does not change, so you cannot search for past creators (e.g. You can find the privacy policy and terms of use for each app on the app listing in Atlassian Marketplace. If you find this, you will need to merge the (migrated) field with the existing version in Cloud for your filter to work. A typical Service Desk contract is annual. What is the timeline view and how do I use it? This app version does not support app data migrations. You must validate all your user accounts (email addresses) before migrating to Cloud. Response limitations: Customers can only view public comments, and retrieve their attachments, on requests where they are the reporter or a participant whereas agents can see both internal and public comments. Atlassians Cloud Terms of Service and Privacy Policy do not apply to any apps installed on your Cloud site. You can also migrate project attachments before migrating other project data. Download the latest product versions and hotfixes. Contact. SolarWinds is a 2021 TrustRadius Winner in two categories: Automate alert-to-incident processes with the unified experience of the Orion and SolarWinds Service Desk.
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