You will need to pay for the following expenses: Intensive study periods: for distance learners, there is the option to attend a three-day Intensive Study This ITIL Service Lifecycle course includes the following: The ITIL Service Strategy exam measures knowledge of the Service Strategy stage of the lifecycle, covering issues such as principles, processes, organisations, and governance. Late enrolment charges may be applied if you do not complete your enrolment by the relevant deadline. ITIL 4 Specialist Acquiring And Managing Cloud Services ITIL AMCS, Unit 1: Understand the Role of Cloud Services in an Organisation, Module 1: Describe the Characteristics of the Cloud, Module 2: Describe the Approaches to Cloud Adoption, Module 3: Cloud Deployment Models and Cloud Service Models, Unit 2: Know How to Define an Organisations Requirements for Adopting, and Readiness to Adopt, Cloud Solutions, Module 4: Describe the Structure and Content of a Business Case for Cloud, Module 5: Know How to Define Organisations Requirements for Cloud Solutions, Module 6: Carry Out an Organisational Readiness Assessment for Cloud Adoption, Module 7: Know How to Communicate a Cloud Business Case, Unit 3: Identify the Types of Cloud Services and Understand Their Applicability to an Organisation's Context, Module 8: Describe the Types of Cloud Service Providers, Module 9: Describe the Key Elements of a Cloud Strategy for a Service Consumer, Module 10: Identify the Available Services that are Relevant to the Organisations Context, Unit 4: Understand How Cloud Services are Selected and Procured in the Offer Step of the Customer Journey, Module 11: Describe the Costs of Using Cloud Services, Module 12: Describe the Benefits and Opportunities Created by Cloud Services, Module 13: Describe the Key Risks and Disbenefits of Using Cloud Services, Module 14: Describe Security and Compliance Considerations of Using Cloud Services, Module 15: Describe the Inputs and Outputs of a Return on Investment (ROI) for Cloud, Unit 5: Know How to Onboard and Offboard Cloud Services, Module 16: Describe the Key Approaches for Migrating to or from the Cloud, Module 17: Carry Out the Activities of Onboarding/Offboarding Cloud Services, Module 18: Know How to Modify an Operating Model to Support Migration to Cloud Services, Unit 6: How to Manage the Use of Cloud Services, Module 20: How to Measure the Quality of Consumed Cloud Services, Module 21: Describe the Tools, Techniques, Methods, and Controls Used to Manage the Use of Cloud Services, Unit 7: Know How to Evaluate and Improve a Cloud Strategy, Module 22: Adjustments for a Cloud Strategy to Respond to VUCA Challenges, Module 23: Apply the Continual Improvement Model to an Organisations Cloud Strategy. The exam is included. Close Protection Training This Close Protection Officer Training Course is for security professionals looking to get the SIA Close Protection Licence. This ITIL Release, Control and Validation course provides a comprehensive overview of this area of the Service Lifecycle and prepares you to take the Release, Control and Validation exam, leading to the ITIL RCV certification. 4.8 Know how to use the following practices to contribute to achieving co-created value with the service consumer, 4.9 Know how the service provider ensures assured conformance is achieved, 4.10 Know how to use the following practices to contribute to achieving assured conformance. Failure to declare a relevant criminal conviction or provide further information about you may result in expulsion from UEL. Our courses are designed in partnership with employers, browse our subject areas. Trainer was great with a sense of humour - Get work experience while you study. We work with a wide range of accreditation bodies to ensure that our courses and services are at the highest standards possible. Course availability can only be confirmed If emailing us, please include your full name, address including postcode and telephone number. These policies will be provided to you when the additional information is requested. If you are unsure who to approach, please e-mail The Hub who will be able to direct your concerns appropriately. If the transfer is made within 48 hours prior to the start of the original booking, there will be a further charge of 50% of the course fee. 2.1 Understand how high-velocity IT relates to: 3. And you will have the opportunity to visit major complex projects. You are required to provide proof of your identity at initial enrolment and prior to the issue of your UEL student ID card. Explore the different career options you can pursue with this degree and see the median salaries of the sector on our Career Coach portal. Updated the 'Physical intervention training for close protection trainers' document. The interactive programme will provide you with fundamental and advanced engineering knowledge and hands-on skills that a professional engineer needs for solving technical complex issues with a multi-disciplinary innovative and strategic approach. ITIL is the worlds leading approach to IT service management. In the event that we discontinue a programme, we will normally permit existing students to complete the programme within the typical duration of study. Participants will use their own car, which needs a minimum clearance of 70-80mm between the centre of the towball and bumper of the car. This training course is ideal for anyone interested in learning how service organisations can address sustainability challenges related to their digital and IT strategies, tactics, and operations, with a focus on ITIL's Service Value Chain and ITIL practises. Well provide you with one to train with (maximum weight is 650kg). Examples of such events include, but are not limited to, war, terrorism, industrial disputes, natural disaster, fire and national emergencies. Understand the importance of the ITIL guiding principles and other fundamental concepts for delivering high-velocity IT. This code is more than a list of things that we should and should not do: it reminds us that we should always consider how our behaviour affects others. Understand Key Transition, On-Boarding and Off-Boarding Activities, Understand the Ways of Relating with Users and Fostering User Relationships. You can view and edit this information by logging into our student portal, UEL Direct at www.uel.ac.uk/Direct. Due to the speed of these developments, ITILis becoming increasingly valuable and desirable as a best-practice method and is vital to support faster quality and value-driven delivery. Get same day results and the chance to pass the Personal Licence Course from home today. To sustain and improve their competitive position, modern organisations work together with upstream and downstream members in the value chain to provide products and/or services that satisfy their customers' preferences and needs. You will work on problems that the construction industry, clients and consultants experience. The exam is included. Apart from the coursework and exams, you will be assessed by using technology and other diverse modes. Full-time students attend during the day while part-time students attend during the evenings so you can tailor your attendance around your availability. This Service Strategycourse counts for 3 credits towards an ITIL Practitioner qualification. The account's open to first-year under- and postgraduates, and those doing certain BTEC courses. This describes the general regulatory framework of UEL and gives information about how UEL confers its degrees, diplomas and certificates. This Release, Controland Validation course begins with an overview of Service Transition, as covered in our ITIL Service Lifecycle - Service Transition course, including change management as well as preparing people and organisations for change. During this training, delegates will learn various concepts such as approaches to cloud adoption, evolutionary migrations, deployment models, business case structure, CSP landscape, formulating the cloud strategy, benefits of using cloud services, API vulnerability, etc. UEL is committed to adhering to its obligations under the Data Protection Act 2018 and will act as a Data Controller when it processes your personal data. By accepting these Terms of Admittance you are confirming that you agree to your photograph being used in this way. We welcome feedback on our programmes and services and facilitate this in a variety of ways, including programme committees, module evaluation forms and surveys. If youre joining UEL, heres all you need to get started. Tuition is delivered across classroom lecture and discussion topics, demonstration and practical manoeuvring. Understand the digital product lifecycle in terms of the ITIL operating model. Neither the companys board nor management have contributed a dime to this lobbying effort so far. REASONS TO CHOOSE. The Knowledge Academys highly experienced expert trainers will conduct this training and help them gain the knowledge of adopting cloud services and take up their career in this field. This includes the role they play in IT Service Management, their main principles, and examples in relation to the ITILframework, and factors to consider within organisations, An introduction to the second central focus of ITIL 4, Service Value System, including its purpose and relevant inputs and outputs, The relationship between the five components of the SVS model and how they interact to provide a clear framework that ensures the effective functioning of Service Management, A description of silos and how the SVS is best used to discourage them and manage change more effectively, The seven core principles that determine how ITILoperates, An explanation of how organisations must follow these principles when choosing to adopt a new ITSM framework, fully understanding the message and value, and communicating this with their stakeholders, An operating model for service creation, delivery, and continual improvement, The six activities that form the Service Value Chain are intended to help the creation of products and services focused on value, The model is designed to be flexible and adaptable to different approaches and business needs, Management practices are organisational resources designed to accomplish specific objectives, An overview of the four categories of organisational resources, Effective use of management practices will ensure businesses can put their service on the market quickly and efficiently, An overview of the various Service Management Practices designed to improve the implementation of ITIL4, Detailed outlines of Availability Management, Business Analysis, Change Control, and Release Management, The stages of Service Level Management, including defining, recording, and managing service levels, Deployment Management is a key type of Technical Management and is designed to transfer new or changed software, hardware, processes, and documentation, Infrastructure and Platform Management enables the further monitoring of technology solutions, Software Development and Management ensures that applications meet internal and external stakeholder needs, ITIL 4s service value system model and its 34 practices compared to ITIL v3, Key concepts from the three ITIL Managing Professional Transition modules: Create, Deliver & Support; Drive Stakeholder Value and High Velocity IT, Understand the key concepts of service management, Understand how the ITIL guiding principles can help an organization to adopt and adapt service management, Understand the four dimensions of service management, Understand the purpose and components of the ITIL service value system, Understand the activities of the service value chain, and how they interconnect, Understand how to plan and build a service value stream to create, deliver, and support services, Know how relevant ITIL practices contribute to the creation, delivery, and support across the SVS and value streams, Know how to create, deliver, and support services, Understand how customer journeys are designed, Know how to shape demand and define service offerings, Know how to onboard and offboard customers and users, Know how to act together to ensure continual value co-creation (service consumption / provisioning), Know how to realize and validate service value, Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT, Understand the digital product lifecycle in terms of the ITIL operating model, Understand the importance of the ITIL guiding principles and other fundamental concepts for delivering high velocity IT, Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context, Understand the role of GRC and know how to integrate the principles and methods into the service value system, Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction planning and improvement, ITIL 4 Specialist Create, Deliver and Support, ITIL 4 Specialist Drive Stakeholder Value, ITIL 4 Strategist Direct, Plan and Improve, Delegate pack consisting of course notes and exercises, Understand the key concepts of Direct, Plan & Improve, Understand the role of Governance, Risk and Compliance (GRC) and know how to integrate the principles and methods into the service value system, Understand and know how to use the key principles and methods of continual improvement for all types of improvements, Understand and know how to use the key principles and methods of communication and organizational change management to direction, planning and improvement, Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement, Understand and know how to direct, plan, and improve value streams and practices, Understand how to plan and build a service value stream to create, deliver and support services, Understand concepts and challenges across the service value system, Understand how to use a shift left approach, Know how to plan and manage resources in the service value system, Understand the use and value of information and technology across the service value system, Know how relevant ITIL practices contribute to creation, delivery, and support across the SVS and value streams, Know how to use a value stream to design, develop and transition new services, Know how to use ITIL practices to contribute to a value stream for a new service, Know how to use a value stream to provide user support, Know how ITIL practices contribute to a value stream for user support, Know how to co-ordinate, prioritise and structure work and activities to create, deliver and support services, Understand the use and value of various concepts across the service value system, ITIL 4 Specialist Create, Deliver and Support Exam, Understand the Concept of the Customer Journey, Understand the Ways of Designing and Improving Customer Journeys, Understand The Characteristics of Markets, Understand Marketing Activities and Techniques, Know How to Describe Customer Needs and Internal and External Factors That Affect These, Know How to Identify Service Providers and Explain Their Value Propositions, Understand the Concepts of Mutual Readiness and Maturity, Understand The Different Supplier and Partner Relationship Types, and How These Are Managed, Know How to Develop Customer Relationships, Know How to Use Communication and Collaboration Activities and Techniques, Know How the Relationship Management Practice can be Applied to Enable and Contribute to Fostering Relationships, Know How the Supplier Management Practice can be Applied to Enable and Contribute to Supplier and Partner Relationships Management, Understand Methods for Designing Digital Service Experiences Based on Value-Driven, Data-Driven and User-Centred Service Design, Understand Approaches for Selling and Obtaining Service Offerings. This is a consumer contract and you are able to obtain independent advice in relation to its terms and conditions from UELSU as well as your local Citizens Advice Bureau. Only you and UEL are parties to these Terms of Admittance. Knowledge is developed through guided reading, knowledge-based activities with feedback and online discussions and activities. Any notification submitted to the Information Commissioner in accordance with this legislation; and compliance with any other relevant legislation. 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